Frequently Asked Questions (FAQ)
Got questions? We've got answers!
Product Questions
Celebration cuffs are aluminum snap on wine accessory that snap on to your wine bottle in place of a greeting card!
Yes, they are both reusable and recyclable. If you gift one, they can be regifted or used as holiday decorations for wine bottles!
Customer Service & Return Questions
Our customer service staff is available Monday through Friday 8:30am - 5:00pm EST, except holidays. You can reach us via email or phone:
customerservice@celebrationcuffs.com
+1-717-877-8829
We're dedicated to providing you with the highest quality product on the market AND the best customer experience, so we stand by our product with a 100% Satisfaction Guarantee. If for any reason you are not satisfied with your Celebration Cuffs experience, please contact us at customerservice@celebrationcuffs.com and give us an opportunity to address your concerns.
If you are still not satisfied, we have a 30-day return policy to receive a full refund.
Shipping Questions
We ship all orders for general customers via USPS First Class or Priority Mail.
For our business customers, we ship orders via UPS.
For U.S. domestic orders, we generally say to allow 3-5 business days for arrival via US First Class Mail from the time the order is shipped. Orders ship within 24 hours from the time they are placed Monday through Friday.
You will receive an email with your tracking information after you place your order.
Yes. We ship worldwide using USPS First Class Mail / International Parcel Service. Please allow 14 business days for arrival due to customs regulations. Shipping duties are not included in the cost of the shipping, they are paid upon delivery depending on what country you reside in.
Our online ordering system allows you to accurately obtain shipping costs from the Cart page. Simply place the items you intend to purchase in your cart, and click "Estimate Shipping". Items are shipped via US First Class Mail/International Parcel Service.
You should have received an email with a tracking number when your order shipped out. For domestic orders, please allow up to 5 business days after your order shipped to receive your order. For international orders, please allow up to 7-21 business days. If your order has taken longer than expected, please contact us at customerservice@celebrationcuffs.com and we’ll do our best to resolve the issue.
Retail Questions
We love working with retailers! Fill out the form at the link below and let us know about your store. You can also email us at customerservice@celebrationcuffs.com.
https://celebrationcuffs.com/pages/retailers-wholesale